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What Exactly is Reseller Hosting?

The cPanel reseller hosting operating model operates by slicing cPanel-based web hosting server(s) into predefined reseller hosting plans, which are afterwards marketed as individual reseller accounts. Each and every single cPanel reseller web hosting plan is managed by the WebHost Manager (WHM) administration user interface. WHM is the location where the reseller sets up the shared hosting plans promoted on behalf of his own brand. Here are the common steps a regular cPanel-based web site hosting reseller must pass through:

1. Choose a billing/invoicing software system

In order to gather payments from their clients, the resellers have to acquire a billing system connected with the cPanel/WHM platform. The most popular invoicing software systems for cPanel and WHM are ModernBill, WHMCS, ClientExec and AWBS.

2. Establish a merchant account

A merchant account for credit/debit card payments is needed. Preferably issued by a bank (Bank of America, HSBC, Barclays, etc.) or some kind of an invoice system (PayPal, WorldPay, 2CheckOut, etc.). Without the merchant account, the reseller will not be able to accept any credit/debit card payments from his web space hosting clients. This merchant account has to be set up inside the preferred invoicing system by the devoted reseller.

3. Open a domain reseller account

If you are about to offer domain registration and transfer solutions to your clients, you have to establish a domain name reseller account with a given domain registrar and to link it inside the invoice platform.

4. Create the shared web space hosting packages

The cPanel-based reseller hosting business modus operandi permits the reseller to offer shared web hosting accounts only. Utilizing the WebHost Manager user interface, the wholesale web space hosting supplies need to be segmented into smaller packages.

5. Choose the prices for the shared website hosting accounts

Now is the time for the reseller to choose the prices for the promoted shared site hosting plans. While accomplishing this, it's advisable to pay good attention to the circumstance that inside the invoicing software (which is separate from cPanel and WebHost Manager, in other words a 3rd login location for the reseller so far and second for the clients) the clients will be able to view their invoices (due or paid) and the earlier payments made, i.e. this is the Billing Manager for the earnest cPanel hosting clients as well. cPanel has around one hundred and fifty sections inside (the client has to learn swiftly), but does not have any Billing or Invoice Manager. Can you believe that?

6. Choose the prices for the domains

The customer interface offered by cPanel also does not support very fundamental domain name procedures, such as registrations, transfers, renewals, parking, DNS registrations, DNS record alterations, etc. So, this billing software system is also offering a location for the fervent cPanel web hosting clients where they can execute some (albeit, not all) of the aforestated important domain administration and manipulation procedures. So, now is the time for the reseller to select which Top-Level Domains (TLDs) will be offered and to choose their corresponding registration, transfer and renewal price tags.

7. Add a trouble ticket system

Another thing that lacks in the user interface provided by cPanel is a customer support section (a technical support platform). Based on the invoice software system the reseller has chosen already, a customer support platform is either available or not. If it is not available, the reseller has to provide a technical support system and to install it somewhere. Somehow the shared web hosting customers should be aware of its availability.

8. Connect the order wizard with the site

At last, now is the time for the reseller web hosting website itself. There the shared site hosting plans and domains can be purchased by the potential customers. The entire web site must work in perfect rapport with the billing software platform. This implies, within the website, the order wizards and the order pages need to be connected correctly.

Let's sum up the login locations present with the cPanel-based hosting reseller packages. There are minimum two and maximum 4 places to log in to, which can be very uncomfortable for the resellers and especially for the customers.

For the reseller the login locations are:

(1) cPanel (for the reseller website); (2) WebHost Manager; (3) the payment system; (4) the technical support platform (this is as long as the invoice software system does not already contain it - some do, others don't).

Login places for the keen cPanel web site hosting clients:

(1) cPanel; (2) the invoicing processor; (3) possibly the customer support ticket platform.